Due to COVID-19, please expect slight fulfillment delays.
We’re grateful for every order, but wanted to extend an extra THANK YOU during this incredibly difficult time. Every dollar spent with Honey Gray is an investment in our shop. Our community is hurting right now, the future is unclear and your purchase is hope. We’re doing all that we can to get your order out as soon as possible. We’re doing our best, but please expect fulfillment delays. We will do our best to stay in touch with updates, but if you have any specific questions regarding the status of your order or have a time sensitive matter, please reach out to us either via Instagram or at firstname.lastname@example.org
How quickly are orders processed?
Outside of this pandemic, most orders are processed between 3-5 business days. We are doing everything we can, but your understanding and grace is very much appreciated. For questions between the time your order is placed and receipt of your tracking number, email email@example.com. We are not responsible for any lost/stolen packages or unforeseen weather conditions, peak season or package delays by the United States Postal Service.
What if I need my item by a certain date?
While our online business is impacted we are unable to facilitate priority orders. That being said, if you have a time sensitive order that you absolutely need rushed please reach out to us via email at firstname.lastname@example.org or DM us on Instagram. We will always do our best to accommodate.
Do you offer gift wrapping service?
We would love to assist you in making that special gift feel and look extra special with some pretty gift wrapping. Please make sure to add “Gift Wrap” and your quantity when checking out. We will wrap your item in kraft paper with decorative twine or ribbon.
Do you ship internationally?
Yes! We do our best to ship everywhere. Certain countries and states do have restrictions on shipping jewelry and plants, so if you have any questions please contact email@example.com. Most international orders take anywhere from 2 to 6 weeks to arrive. Unfortunately customs systems vary depending on the country so we can’t give exact estimates for transit. If you have not received your package after an unusual amount of time, please contact your country's Customs department to see if the package is being held for pick-up, since there may be customs duties/taxes that needs to be paid before you can receive your package. All customs fees and taxes are the responsibility of the customer. We can not control the international shipping process after the package has been shipped from our shipping department.
Do you ship plants?
Yes, however plants can only be shipped to the 48 continental United States due to customs regulations. A commitment to providing the healthiest, happiest plants sometimes requires a special trip to the greenhouse. Your patience while we hand-pick the best specimen for you is much appreciated. Expect your plant to ship within 3-5 business days.We know how eager you are to enjoy your new plant, rest assured we're doing all that we can to get your new plant to you safely and swiftly.
What if my products are damaged upon arrival?
As described in the return policies, it is very important that you inspect the package at the time of delivery.
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.
Claims must be reported immediately by emailing firstname.lastname@example.org. Please provide images of the damaged products including outer packaging. Claims received after 3 business days of delivery will not be processed.
For freight deliveries in particular, it is extremely important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write "PACKAGING DAMAGED/INSPECTION NEEDED" clearly. Failure to note such damages or potential for damage with the shipper at the time of delivery will limit or completely prevent Honey Gray from processing a damage claim.
For damages on freight items please take photos of the packaging/product and send them to email@example.com within 48 hours. Failure to report damage promptly restricts and may completely prevent our ability to process your claim.
Honey Gray reserves the right to cancel any order due to issues involving merchandise availability. Also, shipping time may vary due to availability of merchandise, in which case you will be notified of any delay as soon as possible.
What if my package is lost or stolen?
Honey Gray is not responsible for packages that have been lost by our carriers or stolen after delivery. We will do everything we can to assist you in filing a claim or locating your purchase. Please use the following resources to follow up on your missing package: